By Car:
Driving Directions
Public Transport:
There are excellent bus links from all the neighbouring towns with bus stops just a two minute walk away.
Transdev Yellow Buses:
Check the website for time/routes
1a, 1b, 1c via Poole-Upper Parkstone-Westbourne-Bournemouth-Boscombe-Christchurch-Somerford
Wilts and Dorset Red buses:
Check the website for times/routes
M2 Poole-Bournemouth-Christchurch-Burton-Somerford
121/123 Lymington-Bournemouth via Christchurch
175/176 via Sopley/Bransgore to Christchurch
By Rail:
The Practice is five minutes walk from Christchurch railway station.
Check the website for more travel information
Patient Complaints Procedure
It is our aim to always have satisfied patients, to meet your expectations of care and service, and to resolve any complaints as efficiently, effectively, and politely as possible. We take complaints very seriously, investigating them in a full and fair way, and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint and we will be happy to answer any questions you may have about this procedure.
If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly. We accept complaints made verbally as well as written complaints. If you do not feel you can raise a complaint about your NHS service directly with us, you can address your complaint directly to:
NHS Dorset
Vespasian House, Barrack Road, Dorchester DT1 1TG
Telephone: 01305 368926
Email: customer.careteam@nhsdorset.nhs.uk
Michelle Taylor is the Complaints Manager and will be your personal contact to assist you with any complaints. We aim to resolve verbal complaints within 24 hours where possible, but if you complain in writing the Complaints Manager will send an acknowledgement letter within 3 working days and will aim to provide a full response in writing as soon as practical. You can send your complaints to 67 Stour Road, Christchurch, Dorset, BH23 1LN, call us on 01202 483768 or email the Complaints Manager on: info@christchurchorthodontics.co.uk.
We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible to those who need to know about your complaint. If the complaint investigation takes longer than anticipated, the Complaints Manager will contact you at least every ten working days to keep you informed of the reason for any delays, the progress of the investigation, and the proposed date it will be completed.
When the investigation has been completed, you will be informed of its outcome in writing. We will make our response clear, addressing each of your concerns as best as we can and where appropriate agree a solution.
We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions, and complaints. If you are dissatisfied with our response to a complaint, you can take the matter further, please see the contacts below.
If you are dissatisfied with our response to a complaint regarding private treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue. Please see the contact details below.
Contacts
If you are unhappy with the response to your complaint regarding your NHS treatment, you can contact the Parliamentary Health Ombudsman (England): by calling 0345 015 4033 or visiting www.ombudsman.org.uk
GDC private dental complaints service can be contacted by calling 020 8253 0800 or visiting https://dcs.gdc-uk.org.
You can also contact the Care Quality Commission (CQC) who regulates private and NHS dental care services in England by calling 03000 616161. They can take action against a service provider that is not meeting their standards.
The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org, contact them at information@gdc-org.uk, or by calling 020 7167 6000.
